Frequently asked questions:

1. A piece I want is not in stock. Can I still order it?

A: Yes, subject to the following limitations: If the item must be made, allow 4-6 weeks for delivery. Remember, since each piece is individually hand-crafted, no two will be exactly alike.

2. I like a particular design, but I would like to have it in a different metal or with different stones. Can I custom order my own version?

A: Absolutely! Simply e-mail us with the materials specifications you would like. We will give you a price based on the new materials. Allow 4-6 weeks for delivery of custom items.

General Policies

Shipping

All orders will be shipped UPS ground.

Shipping cost is $8.50 on all orders of $100.00 or less. We offer free shipping (UPS ground only) on all orders totaling over $100.00.

If you want Overnight or Second Day delivery, those shipping charges will be calculated based on the UPS schedule and will be added to the purchase price.

Please allow 1 to 2 weeks from receipt of payment for delivery. Most items will ship in 1 to 5 days, you will be notified by email when we expect the item to ship and again once it has been shipped. We will provide a UPS tracking number so you can track your package. We do not ship to P.O. boxes. For residents of the state of Texas, 8.25% sales tax will be added to the cost of the merchandise.

Payment

Payment can be made online by credit card through a secure server. If you prefer to pay by check or money order, you may do so. Merchandise will be shipped as soon as payment is received.

Return Policy

Customer satisfaction is our first priority. We allow 7 days from the time you receive your merchandise for you to inspect your purchase. If you are dissatisfied for any reason, we will refund the cost of the merchandise, less shipping costs. To receive a refund, return the item(s) (prepaid insured mail). The customer is responsible for return shipping. No refunds or exchanges will be issued after 7 days from receipt of purchase.

Shop Owners

For wholesale prices, show owners and buyers can contact us at dealers@carolynsjewelry.com